Warranty

Limited Three – Year Service Warranty+Support

Please note that limited warranties are non-transferable. The following limited warranties are given to the original purchaser by UME Massage chair. For information related to your product, contact Customer service at (404) 334-3700 or email us at info@umemassagechair.com

 

Warranty coverage begins on the date the consumer purchases the products. Warranties are only valid within the United States provided the product has been operated according to the enclosed instruction.

 

Year 1

All parts, labor, and framework of the chair will be covered by UME massage chair from the date of purchase. In other words, this warranty includes parts costs and labor for the first year at no cost to the customer. Remote control is covered one year only.

*Our ION model massage chair, foot massager, Rumba exerciser, shoulder, portable massager and pillow type massager is covered full one year only parts and labor

 

Year 2-3

After reaching one year warranty, only parts are covered for two years. This warranty does not cover any loss or damage resulting from : Improper installation, unauthorized repairs, alterations or modifications of original condition, improper use of electrical power supply, loss of power, power surges, failure to follow operating instruction, transportation damage, abuse , misuse or environmental conditions, loss of use during repairs, products purchased from unauthorized dealers, normal wear and tear including Velcro/Zipper malfunction, or tears in any fabric whether intentionally or due to accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or soiled.

 

 

This warranty does not include any shipping expenses incurred.

All returns for issues other than aforementioned are subject to a 20% restocking fee. Goods are required to be packaged in original packaging and materials, and the user is responsible for the cost of the freight shipping the parcel back to us.

 

All warranty service requires approval and authorization by UME massage chair LLC.

 

You can contact the UME massage chair customer service department between the hours of 10AM and 6PM EST. Monday through Friday at (404) 334-3700 or Via Email at info@cloud9us.com

 

Products require a Return Authorization number (RA) for any returns; Products received without a valid RA number will be refused. UME massage Chair Company will not issue RA numbers on freight damage for shipments to consumer, except for delivered and setup direct from Cloud 9 massage chair LLC