FAQ

UME

Question: How do I return?

Please call (404) 334-3700, explain the situation and get your RMA number on any item. It’ll be refused if you return the item before contacting us without a RMA number. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package. Tape boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.

Question: What massage chair brands do you carry?

We carry all of Osaki, Luraco, Infinity, Titan, & Apex Massage Chairs at our showroom and it’s open to public.

Question: Where are you located? What is your contact information? Hours of operation?

We are located at : 2670 N Berkeley Lake Rd NW #10, Duluth, GA 30096
Call: (404) 334-3700
Email: info@umemassagechair.com
Walk-ins welcome, come see us!

Hours of Operation:

  • Monday – Thursday: 10am – 7pm
  • Friday – Saturday: 10am – 8pm
  • Sunday: Closed

Question: How can I pay for my purchase?

We accept the following credit cards: Visa, MasterCard, American Express and Discover. Financing options are also available.

Question: How about sales tax?

Sales Tax is added to orders delivered within Georgia otherwise mentioned in the website. The state of GA requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in GA is 7.45%.

Question: Can I call you to place an order?

Yes, it is welcome to call us to place your order. Local hours are 10AM to 7PM in Eastern time. Our number is (404) 334-3700.

Question: What is Curbside Delivery?

This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

Question: What is White Glove Delivery?

By white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.
J H
J H
19:20 08 Dec 19
Bought an open box massage chair at an amazing price. Practically new and tags were attached. Great selections and... customer service. Highly recommended.read more
jackie chon
jackie chon
17:46 05 Dec 19
Great service! Called for service and took care of it immediately. Great customer service!
JING CHENG
JING CHENG
19:40 24 Nov 19
Nice choice for massage chair! Great white glove service. I love my Osaki 4D pro chair a lot!
Christine Jeon
Christine Jeon
21:29 05 Nov 19
Nothing compair others. So many options to choose. Incretable very much enjoy. The best ever.
Ezak Lee
Ezak Lee
22:27 04 Nov 19
Excellent selections of massage chairs. I appreciate how they are tailored to all people with various needs. Customer... service is great and they seriously have the best prices. (I've done my research)read more
Kelli Hopkins
Kelli Hopkins
15:42 29 Oct 19
Very pleased with the service provided. She took so much time with us to show us our different choices and the... different options on each chair. So kind and patient with us making a decision. The care that was taken in delivery and setup was beyond what we expected. They continue to answer our questions that come up as we are getting used to the chair. Would highly recommend them to anyone.read more
Amanda Bernhardt
Amanda Bernhardt
22:52 15 Oct 19
Wonderful experience. Prices are very reasonable with excellent customer service. White glove service was flawless.... Totally worth the drive. We love our massage chair.read more
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