FAQ

UME

Question: How do I return?

Please call (404) 334-3700, explain the situation and get your RMA number on any item. It’ll be refused if you return the item before contacting us without a RMA number. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package. Tape boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.

Question: What massage chair brands do you carry?

We carry the best products from Osaki, Luraco, Infinity, Inada, Titan, & Apex Massage Chairs at our showroom and it’s open to public.

Question: Where are you located? What is your contact information? Hours of operation?

We are located at : 2670 N Berkeley Lake Rd NW #10, Duluth, GA 30096
Call: (404) 334-3700
Email: info@umemassagechair.com
Walk-ins welcome, come see us!

Hours of Operation:

  • Monday – Thursday: 9am – 7pm
  • Friday: 9am – 8pm
  • Saturday: 10am – 8pm
  • Sunday: Appointment Only

Question: How can I pay for my purchase?

We accept the following credit cards: Visa, MasterCard, American Express and Discover. Financing options are also available.

Question: How about sales tax?

Sales Tax is added to orders delivered within Georgia otherwise mentioned in the website. The state of GA requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in GA is 7.45%.

Question: Can I call you to place an order?

Yes, it is welcome to call us to place your order. Local hours are 10AM to 7PM in Eastern time. Our number is (404) 334-3700.

Question: What is Curbside Delivery?

This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

Question: What is White Glove Delivery?

By white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.